Flac Bet Privacy Policy — How Your Information Is Kept Secure

We believe data protection is the foundation of trust. flac-before sharing any information with us, you deserve to know where it goes and how it's used. On this page, we've laid everything out in plain, straightforward language — no legal jargon.

flacVarious types of information are collected when you register with or use -'s services. We've grouped these into three categories.

What You Provide Directly

• Identity Information: Full name, date of birth, gender, nationality.
• Contact Information: Mobile number, email address.
• KYC Information: A copy of your national ID or passport, plus a selfie photo.
• Financial Information: Mobile Pay/Nagad/bank account number (for payment purposes only).

Automatically Collected Data

• Device Information: Device type, operating system, browser version.
• Usage Information: Login time, pages visited, betting history.
• Network Information: IP address, connection type.

From Third Parties

• Transaction confirmation details from the payment gateway.
• Identity verification results from KYC verification services.

flac Your data is used for specific purposes only. Full details are provided in the table below.

You can opt out of marketing communications at any time using the "Unsubscribe" link in any email or through your account settings.

flac never sells your personal data. However, limited information is shared with trusted partners as necessary to operate our services.

With Whom and Why

• Payment Providers: Mobile Pay, Nagad, Bank — to process transactions. Only the information strictly necessary.
• KYC Service Provider: For identity verification purposes. Data is deleted once verification is complete.
• Cloud Service Provider: For data storage. All information is kept in encrypted form.
• Regulatory Authority: Information required for legal claims or licence audits.

We are obligated to provide information upon valid requests from law enforcement authorities. flac may be required to do so. Where possible, users will be notified in advance.

Your data is retained only for as long as necessary. Information that is no longer needed is deleted on a regular basis.

Retention Period

• Account Information: For as long as your account is active, and for 5 years after closure.
• Transaction History: 7 years (as required by financial regulations).
• Log Data: 12 months.
• KYC Documents: 5 years after verification.

Security Measures

• All sensitive data stored with 256-bit AES encryption.
• All data transfers secured via SSL/TLS protocol.
• Regular security audits and penetration testing.
• Staff access to data is limited and strictly need-to-know.
• Two-factor authentication (2FA) available.

flac-'s website and app use cookies — small files stored in your browser that help improve your experience on the site.

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Analytics Cookies: To understand which pages get the most traffic and where users run into issues.
• Preference Cookies: To remember your language, theme, and account settings.

You can manage cookies through your browser settings. However, disabling essential cookies may cause login issues.

flac's platform may include content from game providers. These third parties operate under their own separate privacy policies, and flac-'s control.

• Live casino game providers may collect operational data through integrated software.
• Payment gateways operate directly under their own security protocols.
• No personally identifiable information is sent to analytics services.

flacEvery person registered with has important rights regarding their personal data.

To exercise any of these rights, email us at privacy@flac.bet or contact support via live chat.

flac-'s services are intended for individuals aged 18 and above. We do not knowingly collect information from minors.

Our KYC verification process ensures that every registrant is genuinely of legal age. Government-issued ID may be requested at any time if there is any doubt about a user's age.

This Privacy Policy may be updated due to business changes, new regulations, or service improvements.

• For significant changes, you will be notified at least 30 days in advance via your registered email and in-app notification.
• For minor updates, only the revision date on the page will be changed.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

If you do not agree to the updated policy, you will have the option to close your account and withdraw your full balance.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please reach out through the channels below.